Privacy Policy

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Privacy Policy

Effective Date: 01.03.2026

Kolkata Cooling ("we", "our", "us") operates the website www.kolkatacooling.com and provides air-conditioning installation, maintenance, and repair services across Kolkata and surrounding areas.

This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• WhatsApp contact details
• Email address
• Location or service address
• Device information (IP address, browser type)
• Website usage information through analytics tools

Information may be collected when you:

• Contact us via phone or WhatsApp
• Submit service requests
• Send email inquiries
• Interact with our website
• Click advertisements or marketing links

2. How We Use Your Information

Your information may be used for:

• Responding to service requests
• Scheduling AC repair or installation
• Customer communication and support
• Sending service updates or confirmations
• Improving our website and services
• Marketing and advertising performance tracking
• Compliance with legal obligations

We do not sell or rent your personal information to third parties.

3. Third-Party Services

Our website may use third-party services including:

• Google Analytics
• Google Ads
• Google Business Profile
• WhatsApp communication services
• Social media platforms

These services may collect limited technical data to improve advertising performance and website functionality.

4. Data Protection

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Understand visitor behavior
• Improve website performance
• Measure advertising effectiveness

You can disable cookies through your browser settings.

6. Your Rights

Users may request:

• Access to personal data
• Correction of inaccurate information
• Deletion of personal information

Requests may be sent to:

kolkatacoolingservice@gmail.com

7. Data Retention

We retain personal information only for as long as necessary to provide services and comply with legal obligations.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

10. Contact Information

Kolkata Cooling
Website: www.kolkatacooling.com

Mobile & WhatsApp: 9851765328
Email: kolkatacoolingservice@gmail.com

Customer Support: suvashisbaidya@gmail.com
Grievance Officer: baidyasuvashis@gmail.com

Website managed by:
RINASANN MANAGEMENT CONSULTANCY SERVICES, India
Contact: 94775 66551